Service + Support
We’ll keep your capital investment running at peak performance.
We know our clients can’t afford breakdowns or delays.
That’s why we’re a one-stop shop for all of your automation needs, including purchased and all machined spare parts as well as servicing equipment we did not initially implement.
No need to stress if your machine isn’t working properly. Our skilled service + support team will troubleshoot—walking you through a myriad of creative solutions. Whether you need technical support, on-site engineering help, or worker training, Koops has you covered. Our dedicated service + support team is here to help you with all of your ongoing needs.
We offer service contracts to ease your mind.
Koops’ service contracts can be set up for routine maintenance and/or any repairs that are needed, depending on our clients’ requirements. These contracts help make sure your equipment doesn’t unexpectedly break down. Maintenance is performed while your equipment is still working, lessening the likelihood of inadequate performance or output.
Koops’ reliability contracts are more cost effective than having to repair or replace broken machines, our contracts include:
- Controls support
- Preventative maintenance
- On-site technician(s)
- Cost-effective solutions
Need Spare Parts?
We’ll replenish your inventory quickly.
Rather than shopping for spare parts from multiple vendors, Koops can provide you with both purchased and machined parts. Our dedicated service + support team offers:
- Expedited replacement parts
- Spare parts packages
- Inventory replenishment
- Competitive pricing
Shut Downs Wreak Havoc on Productivity
Koops will keep your production optimized.
The key to keeping an automation system working properly is regular and proper maintenance. Companies that proactively take care of their machines benefit from less downtime and fewer unexpected repairs.
Koops makes it easy for you to set up routine, preventive upkeep plans. This enables proactive and productive timelines that keeps track of necessary spare parts and software updates—ensuring your automation system is running as efficiently as possible.
Inconveniences are offset by improved performance maintenance.
It’s important for companies to invest time and money into preventative maintenance routines and securing replacement parts. That’s one of the benefits of partnering with Koops. We can help offset preventative and maintenance “inconveniences” by methodically improving the performance of your automation system and preparing for the “what-if’s”.
If you don’t already have a designated service + support team for your automation needs, Koops offers contracts to have all of your preventative maintenance routines and repairs—checked, balanced, and secured.
Defining the Problem and Enhancing Your Throughput
By observing your machine process, our engineers will help you identify and define the problem area. Once we determine probable causes, we will the test, repair, and follow-up to make sure your machine is tuned and runs efficient.
Koops helps you cope with machine repair.
No need to stress if your machine isn’t working properly. Our skilled team can troubleshoot and help walk you through any issues that may occur. We’ll run the diagnostics, make the diagnosis, and have you up and running again in no time, including:
- Onsite and offsite engineering capabilities
- Program upgrades
- Remote controls support
Upgrades are Only Limited by Imagination
Koops takes pride in bringing the out-of-date…up-to-speed.
The rate at which technology is changing can be daunting. It seems at times that almost as quickly as a company adopts new technology, it’s outdated, or a new version has taken its place. With trends changing so quickly, it can be difficult to keep up. When you choose Koops, you can be sure you have access to the latest and greatest factory automation technologies. Not only does this allow you to improve your manufacturing, it can save you money in the long run and also keep you ahead of your competition.
If the time has come to upgrade your existing equipment, our team can design, manufacture, and install every modification, upgrade, and refurbishment—plumbing, wiring, programming, and more—to make your system perform like new. Staying current with technology will prepare your company for changing consumer demands and expectations. Koops’ cost-effective upgrades will keep your equipment running smoothly (and efficiently) again.
How Smart is your Machine?
Enter the Industry 4.0 transformation with Koops IoT Solutions.
Koops’ capabilities include connected-manufacturing IoT solutions, enabling our clients to monitor and manage processes remotely, optimize machine reliability, and accelerate production.
- Remotely connect in real-time to most IP devices at your machine
- Securely connect to PLC for remote programming and live-view of HMIs
- Improved ability for machine diagnostics with remote support
- Collect, store, and visualize data being from machine into dashboards
- Customization of dashboards with relevant information from your machine
- Email alerts based on machine data-point thresholds
- Form link to request more IoT information
- A clickable link to the site where active DA customers can view their data
We do it all.
...whatever they are.