Service + Support
We know our clients can’t afford breakdowns or delays, that’s where our lifecycle value comes into play.
That’s why we’re a one-stop shop for all of your automation needs. We take the full lifecycle value approach. It’s about maximizing the long-term performance of your system. Koops supports your equipment after installation with parts, responsive support, and modernizations and upgrades that keep your machine running, adapting, and delivering value over time.
Whether it is a Koops built machine or equipment we did not initially implement, we have you covered. Our dedicated service + support team is here to help you with all of your ongoing needs.
We can provide you with service and OEM spare parts on your Newcor welder to keep it running optimally.
We’ll replenish your inventory quickly.
- Initial Provisioning
- Spare and Replacement Parts/Assemblies
- NEWCOR™ Parts
Modernizations and Upgrades
Koops helps manufacturers extend the life of their automation through targeted system modernizations and upgrades. We evaluate existing equipment to identify risks and performance opportunities, then implement control, safety, mechanical, and software updates that improve reliability and maintainability. These upgrades enhance system performance and align equipment with current standards.
Some modernizations and upgrades can include the following:
- Automation Upgrades
- Retooling and Refurbishment
- Cycle Time Improvements
- Equipment and Line Relocation
Support
Koops provides responsive, expert support to keep your automation systems running safely, reliably, and at peak performance. Our team partners with you from startup through long-term operation, delivering the technical expertise needed to minimize downtime, address issues quickly, and extend system life. Whether on-site or remote, we’re focused on keeping your operation productive and supported at every stage.
- Startup Support and Training
- Service Contracts
- Emergency Service
- Machine Audit / Diagnostics
- On-Site and Remote Support
- Vision & Camera Systems
- Preventive Maintenance
- Controls (AMR, HMI/PLC, Robotics)
Need Spare Parts?
We’ll replenish your inventory quickly.
Rather than shopping for spare parts from multiple vendors, Koops can provide you with both purchased and machined parts. Our dedicated service + support team offers:
- Expedited replacement parts
- Spare parts packages
- Inventory replenishment
- Competitive pricing
Shut Downs Wreak Havoc on Productivity
The key to keeping an automation system working properly is regular and proper maintenance. Companies that proactively take care of their machines benefit from less downtime and fewer unexpected repairs.
Koops makes it easy for you to set up routine, preventive upkeep plans. This enables proactive and productive timelines that keeps track of necessary spare parts and software updates—ensuring your automation system is running as efficiently as possible.
Defining the Problem and Enhancing Your Throughput
By observing your machine process, our engineers will help you identify and define the problem area. Once we determine probable causes, we will the test, repair, and follow-up to make sure your machine is tuned and runs efficient.
Koops helps you cope with machine repair.
No need to stress if your machine isn’t working properly. Our skilled team can troubleshoot and help walk you through any issues that may occur. We’ll run the diagnostics, make the diagnosis, and have you up and running again in no time, including:
- Onsite and offsite engineering capabilities
- Troubleshooting
- Program upgrades
- Remote controls support
- Tuning
Upgrades are Only Limited by Imagination
The rate at which technology is changing can be daunting. It seems at times that almost as quickly as a company adopts new technology, it’s outdated, or a new version has taken its place. With trends changing so quickly, it can be difficult to keep up. When you choose Koops, you can be sure you have access to the latest and greatest factory automation technologies. Not only does this allow you to improve your manufacturing, it can save you money in the long run and also keep you ahead of your competition.
If the time has come to upgrade your existing equipment, our team can design, manufacture, and install every modification, upgrade, and refurbishment—plumbing, wiring, programming, and more—to make your system perform like new. Staying current with technology will prepare your company for changing consumer demands and expectations. Koops’ cost-effective upgrades will keep your equipment running smoothly (and efficiently) again.
How Smart is your Machine?
Enter the Industry 4.0 transformation with Koops IoT Solutions.
Koops’ capabilities include connected-manufacturing IoT solutions, enabling our clients to monitor and manage processes remotely, optimize machine reliability, and accelerate production.
- Remotely connect in real-time to most IP devices at your machine
- Securely connect to PLC for remote programming and live-view of HMIs
- Improved ability for machine diagnostics with remote support
- Collect, store, and visualize data being from machine into dashboards
- Customization of dashboards with relevant information from your machine
- Email alerts based on machine data-point thresholds
- Form link to request more IoT information
- A clickable link to the site where active DA customers can view their data
We do it all.
...whatever they are.
We do it all.
